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  <title>On Becoming A Customer-Centric Company:</title>
  <subTitle>Transformasi Telkom Menjadi Perusahaan Berbasis Pelanggan</subTitle>
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  <namePart>KARTAJAYA, Hermawan. dkk</namePart>
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  <publisher>PT. Gramedia Pustaka Utama</publisher>
  <dateIssued>2004</dateIssued>
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  <languageTerm type="text">Indonesia</languageTerm>
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  <form authority="gmd">Teks Book</form>
  <extent>xii, 374 p.; 23 Cm</extent>
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 <note></note>
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  <topic>Technology</topic>
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  <topic>Management &amp; public relations</topic>
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  <topic>General management</topic>
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 <classification>658.401.2</classification>
 <identifier type="isbn">9792207783</identifier>
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