Sumampouw, Michael George Primary Author mixed material bibliography MANADO Lembaga Penelitian dan Pengabdian Masyarakat Universitas Katolik De La Salle 2016 id Indonesia

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Hal. 26-30 The impact of development of information technology in terms of economy are trade products and services. Utilization of information technology for commerce, known as e-commerce. The development of e-commerce in Indonesia can be seen with so many online shop. Promotional media use is also growing, examples of online shop that provide applications on smart hones. Competition between online shop are increasing, many services are made by online shop to attract and satisfy ustomers. One of the reasons customers become loyal to the online shop, as customers get the satisfaction for the services the online shop. Kano models are used to measure customer satisfaction on service attributes given PT.ABC online shop. by using a Kano model can determine the category of service attributes that affect the increase and decrease in customer satisfaction, as well as the attributes of what services should be maintained and improved. Jurnal 14122448 Catholic University of De La Salle Manado Welcome to De La Salle Library Jurnal/Sum p LIB003a Main library Jurnal/Sum p PENGUKURAN KEPUASAN PELANGGAN TOKO ONLINE PT. ABC DENGAN PENDEKATAN MODEL KANO 1_CoverDepan_20152_001.png.png 11087 2018-03-02 08:44:42 2018-03-02 08:45:26 machine generated